Refunds & Returns

RETURNS

Returns Due To Change Of Mind


Tack-Up will happily accept returns due to change of mind as long as a request to return is received by us within 10 days of receipt of item and are returned to us in the original packaging, unused and in resell-able condition.
Return shipping will be paid at the customer’s own expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed via our Payment gateway service provider – Yoco. Please take note that refunded money may take a few days to reflect. We will notify you once this transaction has been completed from our side through email.


Tack-Up will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Please note that any discounted sale items and all Pre-Loved items, cannot be returned once purchased through our website. Pre-Loved items have clear photos and description listed with any defects clearly noted, please ensure you have carefully read the description and made sure the size (if applicable) is what you require before purchasing the item through our website.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at tackupsa@gmail.com.

SALE ITEMS

Only regular priced items may be refunded. Sale items cannot be refunded.

SHIPPING RETURNS

To return your product, you should ship your product to: Postnet, Derdepark Branch in Pretoria.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

NEED HELP?

Contact us at Tackupsa@gmail.com for questions relating to refunds and returns.